STEPUP CASTER warrants its products to be free of defects in material and workmanship. Any STEPUP CASTER product that exhibits a defect in material or workmanship within a period of 30 days from date of purchase will be repaired or replaced free of charge, or refund made of the purchase price, at the sole discretion of STEPUP CASTER. This warranty requires that any claim of defect be promptly reported to STEPUP CASTER by telephone with a confirming notification sent in writing. STEPUP CASTER will assign an Return Authorization Number for any returns.
This warranty does not apply (and we assume no responsibility or allow any claim) in cases of accident, normal wear and tear, damage caused by misuse, misapplication, abuse, overload, impact, shock loads, negligent lubrication or maintenance, defective manipulation, product modification, improper installation or maintenance, damage caused by use with mechanically powered equipment, use at speeds above wheel's designed application, use in continuous (uninterrupted, non-stop) operation, exposure to harmful chemicals or substances, intense heat or severe cold, damage caused by poor floors or floor obstructions, or when damage is due to adverse conditions or the operating environment.
The warranty set forth herein is exclusive and in lieu of any other warranties, written, oral, implied or statutory, including, but not limited to, implied warranties of merchantability or fitness for a particular use.
STEPUP CASTER products are intended for intermittent use within rated capacity in a manual operation (at a speed not exceeding wheel's design application speed) over smooth floors with ideal (no adverse) operating conditions. In all cases our liability shall be limited to the cost of the product.
All products shown on our website, with the exception of chair casters, are for the sole purpose of conveying goods and services. These products are NOT designed for the conveyance of people.
Our experienced salespersons will be glad to help you select casters or the accessories based on your intended application and requirements. Please do not hesitate to contact us for your any of your caster needs.